Visiting Hours & Rules



For the safety of our patients, their caregivers and visitors, we ask you to limit visits to the hours specified below:
Morning: 10.30 am to 11.30 am
Evening: 5.00 pm to 7.00 pm


Please follow the rules below and assist us in maintaining a peaceful environment for our patients and facilities:

  • Visitors are strictly prohibited in ICUS, OTs, and Dialysis Unit.
  • Children below 12 years of age are prohibited as visitors as they are more susceptible to infections.
  • It is important for your visitors to be considerate towards other patients while they are visiting. Please remember that other patients may be wishing to rest or sleep during visiting hours.
  • To ensure rest and quietness, you are requested to restrict the number of visitors. Too many visitors could increase infection in the ward/room, and this also puts additional burden on our housekeeping staff and hampers others services. We ask that patients receive no more than two visitors at a time.
  • Please keep conversation and activities in the hallway short. Being quiet outside the patient rooms is important to ensure the comfort of our patients and families.
  • Visitors are not allowed to bring flowers and food from outside. These are sources of spreading infection, and hence, strictly prohibited in the hospital. The hospital provides the patient with diet prescribed his/her doctor.
  • Visitors and attendants are not allowed to bring their own personal electronic gadgets like DVD, music system, etc. Television with common or cable TV connections are provided in all patient and public areas of the hospital.
  • Smoking is not permitted in the hospital or within 50 feet of the buildings, entranceways, balconies and/or courtyards, except the designated “Smoking Area”. The smoking area is located in the back yard of the hospital premises, adjacent to the waste disposal room. Similarly, the hospital policy strictly prohibits consumption of alcohol anywhere in the hospital premises.
  • Patients and visitor are requested not to take any photographs inside the hospital. Parents of newborn babies will be gifted with 5-7 snaps of the baby by the hospital.
  • The hospital employees have been instructed not to accept any tip or gratuity from patients or visitors, because as a service organization, we wish to extend every courtesy to you. We appreciate your cooperation in maintaining this policy.


The hospital has various amenities for its visitors including parking facilities, pharmacy, Food, water dispensers, hygienic wash rooms, waiting areas with television & brochure/newspaper stands, security services, etc. For details on our amenities, please visit our page on Hospital Amenities.


The hospital has various amenities for its visitors including parking facilities, pharmacy, Food, water dispensers, hygienic wash rooms, waiting areas with television & brochure/newspaper stands, security services, etc. For details on our amenities, please visit our page on Hospital Amenities.


Terms and conditions

1. Extent of the Service.

a. We do not provide you the availability/assurance of any websites or other internet related services/resources, use of Internet Services is to be carried out entirely at your own responsibility and risk.

b. We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are malware/bug/error free. Quality of your requested resource/service totally depends the content provider/owner.

c. We have no responsibility for, or control over, the information you transmit or receive via the Service. However, we may/can/will monitor the user behavior to comply or following compliance of country’s law and BTRC Guideline.

d. For the purposes of network diagnostics, performance monitoring we may examine the use to which you put the Service or the nature of the information you send or receive.

2. Authentication and Accounting Policy

a. User is required to input their basic information like name, email address, DOB, cell no, profession and gender for registration and profile creation while they access the network for the first time. User will be able to access the network automatically using the same registration during their visit afterwards.

b. Cell no provided by user will be treated as their primary user id and according to BTRC guideline all the cell numbers will be verified by OTP (one-time password).

c. Once verified, user will be automatically connected to network and will be able to access free wi-fi internet.

d. If any user wants to opt-out from this service, they can simply log out or uninstall the Application. They will be required to register/verify their phone number to access the network later.

e. To ensure the information security, compliance of BTRC directives and to comply with countries law and order, all the internet usage will be monitored and logged..

f. According to BTRC guideline usage & IP logs will be stored for at least 12 months and will be provided to law enforcing agencies & authorities when asked for compliance.

3. We do not guarantee

a. That the Service/Apps will be compatible with your equipment, device, operating system and software which you use

b. The speed/quality at which information may be transmitted or received via the Service.

c. Coverage of the network at your specific location. We provide best efforts to cover the public/waiting zone, ICU wards and OPD areas.

d. Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service, we do not guarantee the security of the information which you may transmit or receive using the.

e. Service or located on any equipment/infrastructure utilizing the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.

f. We always reserve the right to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

4. Use of the Service

You must not use the Service to access Internet Services, or send or receive e-mails, which:

a. Are defamatory, threatening, intimidatory or which could be classed as harassment;

b. contains obscene, profane or abusive language or material;

c. contains pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);

d. contains offensive or derogatory images regarding sex, race, religion, color, origin, age, physical or mental disability, medical condition or sexual orientation;

e. contain material which infringe third party’s rights (including intellectual property rights);

f. in our reasonable opinion may adversely affect the way we carry out our business; or

g. Are otherwise unlawful or inappropriate;

h. Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorized its use by you.

i. We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

j. The Service is intended for consumer use only. If you use the Service for commercial purposes, we would specifically refer you to clause 7 below.

k. We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 4(a) to 4(j) above.

5. Criminal Activity

a. You must not use the Service to engage in any activity which constitutes or can constitute a criminal offence, either in the Bangladesh or in any state throughout the world.

b. You agree and acknowledge that we may be required to aid and information to law enforcement, governmental agencies and other authorities.

c. You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address.

d. You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 5 (c) or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.

6. Our Use of your Information

You are being informed that we may use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.

7. Other Terms

a. You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions mentioned above.

b. Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

c. We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts.

d. This agreement is governed by the guideline of BTRC.

By using the Service, you are confirming that you accept the terms and conditions as the basis of your use of the wireless internet access provided.